Dragon Riders

It is important for us that you give yourself the time to thoroughly read through the Terms and Conditions for the Dragon Riders Guild before you say yes and sign up for this service.

Introduction

Any reference to "we", "us" or "our" means Arcane Tinmen ApS who owns the https://www.dragonshield.com/webshop/, and any reference to “User”, "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on Dragon Shield Shop. Any reference to “Dragon Riders Program”, “Dragon Riders” or “Dragon Riders Guild” means the Dragon Shield loyalty rewards program. Any reference to “points” or “Dragon Dust” means the Dragon Dust point system used on the Dragon Riders Program.

The Services may include content and media identification and exploration and, in some cases, access to related “Third Party Applications and/or Sites” that can be used in conjunction with the Services (for example, e-commerce providers, social networking sites, websites accessible via QR codes, information and access feature providers). The Services, where not specifically provided otherwise, are supplied by Arcane Tinmen ApS, Company reg. no (CVR): 24234703, Ørvadsvej 55A, Årslev, 8220 Brabrand, Denmark (in the following referred to as "Arcane Tinmen, we or us"). By using our Services, you (1) represent you are over the age of 18; and (2) agree to be bound by these Terms and any applicable laws regarding your use of our products and Applications. You must also pay any charges for the Services which may be applicable. If you do not agree to these terms and conditions, you may not access or otherwise use our Services.

These terms may be accessed via the Application directly from your Device or on our website.

Inquiries regarding Dragon Riders can be directed at shop@dragonshield.com.

Dragon Riders is a loyalty program which gives you points and special advantages when you buy and use services in the Dragon Shield Universe.

Dragon Riders Membership:

It is free to sign up for Dragon Riders. You can sign up and join the program here.

You will earn Dragon Dust points automatically when you are logged in and a member of the Dragon Riders program and perform certain actions, like making a purchase on the Dragon Shield webshop. Dragon Dust points can be earned from buying products on the webshop or completing quests (coming soon). Your account is linked to all Dragon Shield services, so you don’t miss out any points.

By signing up for the Dragon Riders’ Guild and accepting the Terms and Conditions you give consent for us to build a user profile with your data, which we may use to enrich your Dragon Shield experience as a customer using targeted offers and other advantages.

You earn points when you shop on Dragonshield.com:

When you are a member of Dragon Riders you earn points with your purchases on the Dragon Shield webshop or complete quests (coming soon). The points are calculated from the product price (incl. discounts), each product have a Dragon Dust value shown on the website. The quests value is decided by the Dragonshield marketing team and can be subject to change.

Each Dragon Dust is worth $0,01.

Points cannot be traded for their money value, gift cards or to purchase normal products from the webshop. Points can only be spent on Dragon Riders rewards on the webshop.

All points obtained and spent is registered on your user profile

Regulations and expiration of you points:

Your Dragon Dust points become available 14 days after the delivery of your order. If you return or cancel the delivery you will not obtain any points.

Your points will expire after 2 years after they are obtained.

If you sign out and unsubscribe to the Dragon Riders program all obtained and unused points will automatically be deleted. See section regarding “Changes and unsubscribing” below.

Your Dragon Riders profile page

You can see and edit your personal information and see your permissions under “My Preferences”.

How do we communicate:

When you sign-up for Dragon Riders, you are also giving your consent for us to contact you with targeted tips, ads, surveys, invitations to competitions and events as well as information about news and special campaigns regarding our product assortment and membership services.

Data security is important for us. We will only be sending your emails from shop@dragonshield.com. If ever in doubt about an email from us, please reach out to shop@dragonshield.com. We will never ask you to send or share with us your password, credit card details or other private or sensitive information via email.

Changes and unsubscribing

We reserve the right to change the terms on how you obtain points, use points, when points expire, as well as membership and subscription terms, other membership perks, including phasing out and introducing new benefits, which can have an impact on points already earned by you. We can also change the treatment of your personal information.

We will notify you of essential changes to the Dragon Riders program 1 month in advance of the changes – so it is important that you maintain your contact information under “My account” updated. Your membership and all your obtained points can be used within the mentioned timeframe. If you cannot accept the changes, you must unsubscribe to Dragon Riders before the changes take effect.

We reserve the right to make non-essential changes and changes to your advantage without any warning.

If you no longer wish to be a member of the Dragon Riders program you can unsubscribe at “Dragon Riders Preferences”. If you unsubscribe you will lose all saved up Dragon Dust and all membership advantages.

You will automatically be unsubscribed from the Dragon Riders program if you have not obtained any Dragon Dust points within the last 2½ years, this means all your dragon Dust has been expired.

Any misconduct or misuse of your membership advantages can lead to permanent exclusion from the Dragon Riders program. Examples of misconduct or misuse: multiple accounts for the same person, cheating with points, theft of any kind (intellectual or physical) and unacceptable behavior towards Dragon Shield employees or other Dragon Shield users.

Privacy policy:

Administration of your Dragon Riders membership:

We process your personal information to administer your membership of the Dragon Riders program, to give you access to your membership advantages and communicate with you about your membership.

To process the above we use the following information:

Profile information upon registration and when you update your profile, which includes name, email, phone number and date of birth.
Information about your Dragon Dust balance.
Information about your purchases.
Information about your use of points and other membership perks.

The legal basis for our processing is our agreement with you on your membership cf. Data Protection Regulation. Art 6 pcs. 1, litra b.

When you are logged in to any of our platforms (App, website or Webapp), we may use the above information to create a personalized experience with product recommendations. The legal basis for our processing your data is our interesse in giving you a relevant experience on our platform in cf. Data Protection Regulation. Art 6 pcs. 1, litra f.

Target ads, marketing and statistics

If you have given your consent, we will process your personal information connected to your membership account with the purpose of sending you marketing campaigns and profiling initiatives, so we are able to target you with marketing that best fits your interests.

For the above, we process information mentioned in the section above “Administration of your membership of Dragon Riders program” including the following information:

Information about, what news emails you open and clicks
Information about, what pages you visit on Dragonshield.com, what products you look at and put into your cart including your behavior in the app and websites.
Other information, you are giving us in surveys or on your profile about what games you are playing or interests.
Information about competitions you are taking part of.
Product reviews you are making on Dragonshield.com.
Information collected with cookies to the extent that you separately have consented to in our cookie policy.

The legal basis for our processing of your consent in cf. Data Protection Regulation. Art 6 pcs. 1, litra a.

Regardless of whether you revoke your marketing consent, we will use all your information for internal statistics as long as you are a member of Dragon Riders. Cf. Data Protection Regulation. Art 6 pcs. 1, litra a. The purpose is to develop and improve our product and services’.

Participation in competitions:

We process the personal information you will give us when you participate in our competitions with the purpose of communicating with you also to send you potential rewards.

The legal basis for our processing is to settle competitions and give rewards cf. Data Protection Regulation. Art 6 pcs. 1, litra f.

Suspicion of abuse:

In the case of a concrete suspicion of user abuse taking place in the Dragon Riders program, the above information can be used to investigate the irregularities with the purpose of protecting Dragon Shield’s interests. Our Authority to process your information for this purpose is to prevent and detect irregularities that may cause us a loss. Cf. Data Protection Regulation. Art 6 pcs. 1, litra f.

Storing, unsubscribing and deletion:

We store your data and information for as long as you are a member of the Dragon Riders program. If you unsubscribe from Dragon Riders, would you immediately be blocked in the systems, and you would no longer receive any Dragon Riders’ communications or marketing initiatives. We will delete your Dragon Riders’ membership data permanently 30 days after you unsubscribe, this period will allow us to recover your data in case there was a mistake or if you changed your mind.

In case there are any pending cases where your data is being used, we will delete your data when the pending case is resolved.

External partners:

Your information and data are used by external partners, who process data on our behalf. We are using external partners for operations, communication and marketing which is being used to enhance the experience. Specifically, we use partners or third-party software tools for sending newsletters, targeted marketing, and storing your data and receipts. These companies are data processors and are processing your data on our instructions. We are responsible for your data and the data processors may not use your information to other purposes other than their agreement with us, and the processing of your data must be handled confidentially. We have written contracts with our data processors that manage your data on our behalf.

To the extent that we use data processors established outside the EU / EEA, this will always be done subject to valid transfer guarantees in the form of the EU Commission's standard contract provisions, cf. Art. 46. If you would like a copy of the standard contract terms, please feel free to contact us.

Your rights:

You always have the right to have access to what information we have stored about you, and you can always ask us to correct or delete your information if it is incorrect, incomplete, or irrelevant. In that case, you must contact Dragon Shield Customer Service at shop@dragonshield.com. If you want to use your right to have your data handed out to you, you request it by contacting customer service (data portability). If you would like to use your right to limit how your data is processed to only consist of data storage, and/or make objections towards our usage of your data for marketing, you should also contact us through the customer support contact mentioned above. Note that if you choose to delete your data and information that will automatically unsubscribe you from the Dragon Riders program, if you are a member here, which will also delete any accumulated Dragon Dust your may have.

You can always correct your personal data and information on your webshop profile, Dragon Riders profile or our App.

You can always recall the consent and permission you have gin us to process your personal information and data by unsubscribing to Dragon Riders. You can do so on your profile page under preferences.

If you choose to revoke your consent and permission, it will affect the legality of our processing of your personal data regarding your previous consent and permission up until the time of revoke your consent and permission. If you revoke your consent and permission, it will come into effect from the time of revoking the consent and permission.

If you think that we have violated any rules regarding the protection of your personal information in our processing of your information and data you can make a complaint to Datatilsynet, Carl Jacobsens Vej 35, 2500 Valby, phonenr. +45 3319 3200 or dt@datatilsynet.dk.