License Terms and Conditions – Applicable worldwide except where we publish specific territorial terms and conditions.
These terms and conditions outline the rules and regulations for the use of our Website, our Webshop and of our Applications for Mobile devices and for the Web.
These terms and conditions (“Terms”) set out important information regarding the rights, obligations and restrictions that may apply to you as a “User” when you access our “Website” at https://www.dragonshield.com, “Webshop” at https://www.dragonshield.com/Webshop, “Sleeve Crafter” at https://www.dragonshield.com/webshop/sleeve-crafter/114-sleeve-crafter.html, https://www.bigar.com and/or access, use or download our “Applications” available on “Devices” such as cell phones, tablets, and personal computers (collectively, the “Services”).
Any reference to "we", "us" or "our" means Arcane Tinmen ApS who owns the https://www.dragonshield.com/webshop/, and any reference to “User”, "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on Dragon Shield Shop.
The Services may include content and media identification and exploration and, in some cases, access to related “Third Party Applications and/or Sites” that can be used in conjunction with the Services (for example, e-commerce providers, social networking sites, sites accessible via QR codes, information and access feature providers). The Services, where not specifically provided otherwise, are supplied by Arcane Tinmen ApS, Company reg. no (CVR): 24234703, Ørvadsvej 55A, Årslev, 8220 Brabrand, Denmark (in the following referred to as "Arcane Tinmen, we or us"). By using our Services, you (1) represent you are over the age of 18; and (2) agree to be bound by these Terms and any applicable laws regarding your use of our products and Applications. You must also pay any charges for the Services which may be applicable. If you do not agree to these terms and conditions, you may not access or otherwise use our Services.
These terms may be accessed via the Application directly from your Device or on our Website.
PLEASE READ THE AGREEMENT CAREFULLY BEFORE USING THE SERVICE.
2. Copyrights, Trademarks and Licenses
We respect the intellectual property of others, and we expect our Users to do the same.
You acknowledge that all content found within the Services’ design, text, graphics, logos, audio, pictures, videos, software, pricing information and card databases, and other files (collectively, “Materials”) is the property of Arcane Tinmen ApS (“Arcane Tinmen”). These Materials may not be copied, reproduced, distributed, republished, downloaded, performed, displayed, posted, transmitted, exploited, create derivative works or otherwise use any of the Materials in any form or by any means, without express written permission from us. We authorize you to view and download the Materials exclusively for personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained in the original Materials. You may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes.
Other trademarks and Materials may appear on our Services, but not be owned by Arcane Tinmen, including, but not limited to, Magic: The Gathering, Pokémon, Yu-Gi- Oh!, DragonBall, Final Fantasy, Force of Will, Buddyfight, My Little Pony, Dragoborne, Cardfight! Vanguard, Weiss Schwarz, UFS, Star Wars and World of Warcraft. These Materials are the property of their respective owners.
3. Usage Policy
In the event that you are or become a paying customer of any part of the Application and/or Services or any other product part of our offering, we will provide you with relevant information regarding price, delivery procedure and cancellation options on a case–by-case basis, before completing the payment for your purchase. Any purchase will be effective upon the processing of your payment.
Once you start using our Services, you hereby agree to waive any right to a limited period in which you could revoke your purchase or claim a refund upon cancellation of your purchase (also known as a cooling off period) (if any) available to you under any applicable e-commerce regulations or consumer protection laws. In the event a waiver of these rights is prohibited under the law, this cooling off period shall be limited to seven (7) days or (if shorter) the minimum period permitted by law.
Each time you attempt to interact with our Services, such as when you scan a card, you will send data for which your network operator will charge at your usual data rates.
We may change, suspend or discontinue, temporarily or permanently, any aspect of the Services at any time, including the availability of any feature, database and/or content. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without liability.
Webshop and Sleeve Crafter Purchases
When you make a purchase online at our Webshop on https://www.dragonshield.com/webshop/ and/or Sleeve Crafter on https://www.dragonshield.com/webshop/sleeve-crafter/114-sleeve-crafter.html, by email or by phone, you are placing the order with Arcane Tinmen ApS, Reg. No. 24234703, Ørvadsvej 55A, DK-8220 Brabrand.
If you are under 18 years old or do not possess full legal capacity, you may only use the Webshop and Sleeve Crafter under supervision and with the consent of your parent or guardian. Children may not purchase our products through the Webshop and/or the Sleeve Crafter.
You will have the opportunity to review, correct and delete your data before you place the order. By clicking on the "Pay Now" button you are making a binding offer to purchase the products you have added to the virtual shopping basket.
Once you have ordered your products in the Dragon Shield Webshop and/or the Sleeve Crafter, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.
When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.
Arcane Tinmen ApS reserves the right to hold or cancel an order without prior notice or explanation in the event of any matter arising that concerns security or is in breach of any policy or term.
You can request delivery to an address other than your billing address. In this case we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.
We encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order.
If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.
Where can I get my orders delivered? We only make deliveries to addresses in the following countries:
- Czech Republic
- Denmark (not Greenland or the Faeroe Islands)
- Italy (not San Marino)
- France, Metropolitan (not French Overseas Departments or Overseas Territories, or Monaco)
- Portugal mainland
- Spain (not Ceuta and Melilla, Canary Islands or Andorra)
- United Kingdom (not the Channel Islands or Gibraltar)
- United States (excluding Sleeve Crafter orders)
It is not possible to deliver orders to addresses outside these countries.
When can I expect to receive my orders? Delivery times vary and depend on the address we are delivering the orders to.
Will I be charged for delivery costs? Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review.
Will I be charged with Customs duty fees? Yes, there may occur customs duty fees on products send to outside of EU, this fee is additional to the price, and will be paid by the customer (Countries concerned: Norway, Switzerland and United Kingdom).
In most cases, European orders should arrive within 5 business days (Monday to Friday, Excluding bank holidays). European orders with sleeve crafter products will in most cases arrive within 10 business days (Monday to Friday, Excluding bank holidays).
In most cases, North American orders should arrive within 5 business days depending on shipping service (Monday to Friday, Excluding bank holidays).
North American orders with sleeve crafter products will in most cases arrive within 15 business days (Monday to Friday, Excluding bank holidays).
Canadian customers may be charged with Customs duty fees and or taxes when importing Dragonshield products, this fee is additional to the price, and will be paid by the customer. There is no added tax on products sold in Canada for this reason. (importer of record is customer).
4. Availability of Services
We will do our best to offer you a smooth service, but we give no guarantees that the Services will be fault free or that they will be uninterrupted. If a fault does occur, please report it to Customer Services, at firstname.lastname@example.org, we will attempt to correct the fault as soon as we reasonably can.
We cannot guarantee that all the ordered products are available in our inventory at all times. We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your order.
We will occasionally restrict your access to the Website or to the Services to carry out repairs, maintenance or to introduce new functionality or services and we will endeavor to keep disruption to a minimum.
New Services are subject to a period of testing. This means that a new Service may not perform with complete functionality, may be undergoing testing, may be inconsistently available, may have software “bugs” being fixed by us and may have other issues affecting availability and functionality.
5. Legal Protection and Limitations
You acknowledge that the Services’ Website and Applications (and any other Third Party Applications and/or Sites) licensed by us to you are our property (or that of the relevant third party). You are granted a limited, revocable, non-exclusive, non- transferable (without the right to sublicense) license to use the Services or any Third Party Application and/or Site for the purpose of accessing them.
Except as expressly authorized by us, you may not copy, modify, translate, reproduce, distribute, publish, broadcast, perform, display, sell, assign, lease or sub-license that content, in whole or in part. You agree not to disassemble, de-compile, reverse engineer, or otherwise attempt to gain access to the source code of the Application or Services or any Third Party Application and/or Site. You will not copy any part of the Services or any Third Party Applications and/or Sites or make commercial use of, rent, lease, loan, sell, publish, license, sublicense, distribute, assign or otherwise transfer any part of the Services or such Third Party Application and/or Site to any person.
You agree to not use the Services to: (i) interfere with, manipulate, or take any actions that may undermine the integrity of any rating system used on the Services; (ii) interfere with or disrupt the Services or servers or networks, or disobey any requirements, procedures, policies or regulations of networks connected to these; (iii) collect or store personal data about other Users of the Services; or (iv) harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any other User without their prior explicit consent.
You will not alter, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels on or embedded within any part of the Services and/or any Third Party Applications and/or Sites. Under no circumstances will we or our respective parents, subsidiaries, and affiliates, suppliers and their respective owners, officers, manager, members, agents and employees, be liable to you for loss of profits, business interruptions, loss of business information, loss of business, opportunity or other pecuniary loss, loss of data or any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or losses, whether based in contract, tort or otherwise, arising out of or in connection with use of, or inability to use the Services which we license to you, any content delivered to you or the Services, whether or not we have been advised of the possibility of such damages or loss. In any event, our liability to you shall be limited to typical and foreseeable damage and shall not exceed the fees for a three (3) month period or the maximum amount of fifteen dollars ($15), whichever is higher. Some jurisdictions (countries, provinces, states) absolutely prohibit some limitations on liability, disclaimer of warranties or exclusion of direct or consequential damages. In such cases only, the above disclaimers, limitations or exclusions may not apply to you to their full extent.
The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately. However, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependent on the calibration and settings of individual screens.
Attention to detail is very important to us. Still, typing errors can occur. In such cases, we’ll correct the error so that the information that applies to the product will be the new, corrected information.
Nothing in these terms shall be construed so as to exclude or limit our liability or that of any third party for death or personal injury as a result of negligence. Nothing in these Terms affects any mandatory statutory rights that you may have as a consumer, except to the extent permitted by law. All trademarks, logos, designs and images used in connection with the Application, Website and Services remain the property of Arcane Tinmen or their respective owners.
If you have any queries regarding us, the Website, Application and/ or Services, please contact us by email at email@example.com.
We may amend these Terms at any time by posting the amended terms on our Website and/ or by amending the Terms as they are accessed from the Application on your Device. It is your responsibility to review these Terms from time to time to check if they have been amended. If you continue to use the Application and/ or Services or you download any content or upgrade any of the Services after we have posted any amended terms that will demonstrate that you accept our updated Terms. Should you not accept these amendments, Services may be terminated.
On our Webshop and Sleeve Crafter, the pricing of your order is determined by the country in which you receive the shipment. The currency your order will be charged in USD, Euro or CAD.
We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, we will treat the order as cancelled.
All prices displayed in the Dragon Shield Shop and/or Services are subject to change without prior notice.
7. Right of withdrawal and right of complaint
Card Manager Subscription Purchases
Regarding our Services subscription system, including the Digital Card Manager apps, you may cancel your subscription from our services at any time. To request a refund from your purchase - A) if you’re using an Apple Device, you can request a refund following these steps: https://support.apple.com/en-euro/HT204084 B) If you’re using an Android device, follow the instructions on this link: https://support.google.com/ googleplay/answer/2479637?hl=en. Any issues regarding your subscription please write us at firstname.lastname@example.org and our team will assist you.
For non-customizable products, you can change your mind and withdraw from the contract within 14 days. You do not have to give us any reason for changing your mind. For customizable products, like the Sleeve Crafter orders, we don't offer the option to withdraw from the contract in case you change your mind, although we will process refunds in case of damaged products.
You have the right to complain within the first 2 years. If you find defects in your product no later than two years after you received the product, please contact our Customer Service so we can process the complaint.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party appointed by you (other than the carrier) acquires, physical possession of the products. If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire after 14 days from the day of physical possession of the last product.
To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to us before the withdrawal period has expired.
To exercise your right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement by contacting Customer Service.
If you withdraw from this contract, we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the refund as quickly as possible and in any event no later than 30 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.
We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
We don’t provide an extra period of time in addition to your legal right of withdrawal (14 days) when you can rescind this contract.
Preorder items will be shipped to you at their street date. Available products ordered in combination with a Preorder item, will be shipped at the street date of the preorder item. If you want to receive the available products before the preorder items street date, you will have to make a separate order.
A backorder, is an order of an “out of stock” product, that will be shipped to you when it is available again in stock. We will ship orders with backorders as soon as the product is available. Available products ordered in combination with a backorder item will be shipped at the availability of the backorder item, or when all the products are available. If you want to receive the available products before the backorder item, you will have to make a separate order.
For standard, non-customized products, you must send the products back as quickly as possible and no later than 14 days from the day on which you informed us of your withdrawal from this contract. This applies in all cases where you want to rescind this contract.
You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorization Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service.
If you return the products without the Return Label and RA Number you must expect additional processing time.
We don’t accept returns from the Sleeve Crafter orders, as these are customizable products.
Regarding the condition in which products should be returned, you are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products.
This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it. Please contact us if you would like to discuss a return of products.
The customer must accept the Proof File and pay for the Creative Services before Dragonshield.com starts printing the Design onto the sleeves. The order is considered final and concluded when the customer has accepted the Proof File. As each custom sleeve is individualized to each customer by Dragonshield.com, the customer has no right of cancellation.
What law will apply? These Terms and Conditions are exclusively governed by Danish law, excluding rules of public international law. Any dispute regarding a purchase in the Dragon Shield Shop will be subject to the exclusive jurisdiction of the Danish courts. As you are contracting as a consumer, this will not affect your statutory rights.
8. Unsolicited Ideas and Feedback
We welcome your feedback on what we are currently doing (both positive and negative) through one of the available channels, including the email email@example.com. Any feedback you provide to us can be used by us on an unrestricted basis and treated by us as non-confidential.
9. Resolving Disputes
These Terms and the relationship between you and us shall be governed by the laws of Denmark without regard to its conflict of law provisions. In the event of a dispute, we want to address your concerns without needing a formal legal case. Before filing a claim against us, you agree to try to resolve the dispute informally by contacting us through the email firstname.lastname@example.org. We’ll try to resolve the dispute informally by contacting you via email.